Effective Date: January 24, 2026

At Ropo Balmz, we respect your privacy and are committed to protecting the personal information of our Canadian customers. This policy outlines how we collect, use, and safeguard your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you visit ropobalmz.ca or make a purchase, we collect the following:

Order Information: Name, billing address, shipping address, and email address.

Payment Details: Payments are processed securely via Squarespace Payments [and/or PayPal]. We do not store your full credit or debit card numbers on our servers.

Technical Data: IP address, browser type, and cookies used to improve your shopping experience.

2. Why We Collect This Information

We use your information strictly for:

Order Fulfillment: Processing payments, shipping your balms, and sending order confirmations.

Communication: Responding to inquiries sent to support@ropobalmz.ca.

Tax Compliance: As a GST/HST registrant, we collect necessary data to apply correct provincial tax rates.

3. Sharing Your Data

We do not sell your data. We only share information with third parties essential to running our business:

Squarespace: Our hosting and e-commerce provider.

Shipping Carriers: Canada Post [or your carrier] to deliver your orders.

Meta (Facebook/Instagram): If you use our social shop, Meta may collect data as outlined in their own privacy settings.

4. Sales Tax (GST/HST)

Ropo Balmz is a registered GST/HST business. We collect sales tax on all taxable Canadian orders based on the destination province. Registration Number: [Your 9-digit BN] RT 0001

5. Your Rights (PIPEDA)

As a Canadian resident, you have the right to:

Access the personal data we hold about you.

Request that we correct or delete your information.

Withdraw your consent for marketing emails at any time. To exercise these rights, please email us at support@ropobalmz.ca.

6. Data Security

We implement industry-standard safeguards to protect your data. However, please note that no method of transmission over the internet is 100% secure. By using this site, you acknowledge that your data may be processed on servers located outside of Canada (via Squarespace).

7. Contact Us

For privacy-related questions, contact: Privacy Officer, Ropo Balmz support@ropobalmz.ca